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Frequently Asked Questions

Do you accept new patients?

Yes. Feel free to call us or visit us if you would like this to become your regular pharmacy or if you would like to transfer your prescriptions over to us.

How do I get registered with this pharmacy?

It is as easy as visiting us or calling us on our phone number, 587-623-1120.


Can you do direct billing to my insurance?

Yes. We have agreements with all major insurances in Canada.

How long does a prescription take to be filled?

On average, it takes 10 to 15 minutes waiting.

How does the Walk-In Service work?

Walk-in appointments are offered on a first-arrived-first-served basis, and only when free slots are available. Just because you walk into the pharmacy, it does not mean that you will necessarily be seen, because the slots available for walk-in visits may already be full with other patients who booked before you. A walk-in pharmacy is not an emergency department open 24/7 and our pharmacists and assistants work only during operating hours. A pharmacist prescriber will assess you against his/her scope of practice and approved pathways. If your condition falls within his/her scope of practice, you will be offered a prescription. If your condition does not fall within his/her scope of practice, you will be referred to either the emergency department, urgent care, or to an affiliated physician or nurse practitioner. To learn more, please CLICK HERE. Should you opt with the pharmacist to be consulted virtually by an affiliated physician or nurse practitioner, please be advised that this appointment may not necessarily fall on the same day of your visit with the pharmacist.

Can I book a walk-in appointment over the phone?


Do you accept compounding prescriptions?

We do. It may take up to 24 hours to have such prescription ready to pick up.

Do you offer over-the-phone drug-related consultations?

Yes. If you are experiencing any problem with your prescription, please call us at 587-623-1120, and ask to speak to a registered pharmacist.

I am a patient visiting from another Canadian province, can I be seen as a walk-in patient at the Pharmacist-led Walk-in?

Yes. However, there will be a $25 charge that you will have to pay to be seen by the APA pharmacist. If you wish to book yourself directly with the affiliated physician or nurse practitioner for a virtual over-the-phone consultation, only medical insurance cards from federal Canada will allow you to book freely.  Visitor from Quebec, instead, your RAMQ card will not cover you for a Family Physician or Nurse virtual visit. Instead, there will be an out-of-province fee for your visit if you choose to book yourself.

I am a patient visiting from overseas, can I be seen as a walk-in patient?

Yes. However, there will be a $25 charge that you will have to pay to be seen by the APA pharmacist. If you wish to book yourself directly with the affiliated physician or nurse practitioner for a virtual over-the-phone consultation, there will be an out-of-country fee for your visit if you choose to book yourself.

What languages do you offer services in?

We offer services in English, French, Spanish, Polish, Slovakian, Russian, Italian, Farsi, and Tagalog.

Why do all your members of staff wear a uniform?

All members of clinical staff at CSDM wear a ​uniform for many reasons. A uniform helps to protect both members of staff and the community from infection transmission. The CSDM uniform can only be worn inside the premises and a strict protocol regulates it use, and its routine care. Furthermore, the uniform elevates the profession to the level of probity it deserves: a pharmacist or a pharmacy assistant wearing a uniform will not make a patient with less financial capabilities feel in a position of weakness when planning their own care with the health professional they are consulting. On the contrary, we believe that a health care professional who cares too much about their appearance and about showing their financial capabilities through their clothing completely lacks professionalism and cares very little about any embarrassment that they may cause to their clients when they consult them. Lastly, experience and research has proven that the adoption of clinical uniforms reduces the risk for staff abuse while improving the inter-professional co-operation among the different members of the team.

What are the rights and responsibilities of patients at CSDM?


Our professional preparation and values guide us to adopt ethical behaviour and treat our clients with dignity and respect. As a patient or client of Cranston Smart Drug Mart (CSDM), you have the right to:


  • Obtain complete, clear information about the nature of your condition, your treatment plan and what you can expect in the future.

  • Be informed about CSDM policies and practices related to your care. • Involve your family appropriately in your care.

  • Attend scheduled appointments to review your follow-up progress. • Ask questions and be involved in making decisions that will affect you.

  • Refuse services at any time during your care, and end the relationship with the clinic and the Pharmacist.

  • Be referred to a more appropriate health care provider if you need treatment not available at CSDM.

  • Be treated without discrimination of your age, gender, sexual orientation, race, religion or medical condition.

  • Know your care will not be affected if you file a complaint or appeal a clinical decision

  • Know your personal information is kept private and shared only with the members of the team of CSDM involved in your care and with the organizations that you have agreed to be referred to.



As patients and clients of CSDM you are expected to abide by the following obligations:


  • To treat all members of staff, whatever their role, with respect and dignity

  • To treat all other patients, you may interact with, using respect and dignity

  • To refrain from using threatening, aggressive or offensive language, both verbal and non-verbal in every situation

  • To refrain from being physically threatening or violent

  • To come to your appointment on time and at least 10 minutes ahead of schedule

  • To comply with all CSDM policies and regulations while inside the premises

  • To comply with staff directions and orders in case of emergency or natural disaster

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